We adhere to a no-cancellation policy. Orders placed with us may only be canceled if we are unable to provide the service. In cases where delivery from our side is not feasible, a refund will be issued to the customer after deducting internet and handling charges (approximately Rs. 500/-).
Please note that non-delivery of services due to deficiencies in submitted documents, failure to provide OTP (One Time Password), or any other lack of client cooperation that prevents us from delivering services will not be considered our failure. No refund will be available in such instances as our performance is not deficient.
We maintain a no-refund policy. However, if a customer submits a written request to cancel their order within 4 hours from the time of payment or processing of their application, whichever is earlier, our company officials will review the case and determine if a refund is appropriate. Even in such cases, the refund amount cannot exceed 50.00% of the amount paid by the customer.
It is explicitly stated that requests for cancellation or refund made after 4 hours from payment or after processing the application, whichever is earlier, will not be considered for any refund claims. The refund decision made by our company will be final and binding on the customer.